Troubleshooting

Attempt to resolve the problem yourself by doing the following steps, before contacting CA Technical Support:

Review the troubleshooting flowchart in the previous section for general debugging suggestions.
Review the activities you performed when the problem occurred, comparing them to the documented procedures.
If you performed all procedures correctly, repeat the activity under conditions that existed when the problem first appeared. (If the results are satisfactory, an inadvertent error could have caused the problem.)
If the error recurs when you repeat a given activity, and you can find nothing in the documentation to suggest that your procedure can be flawed, try to get help from others at your site.