Reason:
If userid is the CA VM:Tape service virtual machine at your site, CA VM:Tape is unavailable. If userid is the service virtual machine of another CA product at your site, CA VM:Tape cannot communicate with that product; your site may be running incompatible release levels of the two products. The command sent to userid fails.
Action:
Your CA VM:Tape system administrator must determine if CA VM:Tape is available or why CA VM:Tape cannot communicate with the other product service virtual machine. If necessary, your system administrator can contact Technical Support.
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