Release Notes › Known Issues › Subscription

Subscription

The following are the known issues related to subscription.

Keyed List Updates Disabled After Upgrade

Symptom:

Scheduled keyed list upgrades are disabled after you upgrade to release 12.5.02 using the subscription system.

Solution:

If you had scheduled keyed list upgrades enabled before the upgrade, you can simply reenable them from the Alerting Service interface screen.

Offline Subscription Files Are Unavailable on Offline Proxy

Symptom:

After upgrading to CA User Activity Reporting Module version 12.5, and manually installing an offline susbcription package on an offline proxy server, you cannot access the offline package through the CA User Activity Reporting Module user interface. In Subscription Service Configuration for the offline server, when you choose the offline package in the File dropdown, and click Browse, a timeout message appears.

Solution:

A .jar file in the IGW folder of the proxy server needs to be deleted. To delete the file, do the following:

1. On the proxy server, navigate to the $IGW_LOC directory.
2. Stop igateway using the command

   ./S99igateway stop

3. Delete the file subscription.jar using the command

   rm -rf Subscription.jar

4. Start igateway using ./S99igateway start.

Subscription Schedule is Reset after Upgrading the Subscription Server

Symptom:

When you configure the schedule for a subscription update, the schedule is reset after the subscription server is upgraded. The subscription clients are not upgraded.

Solution:

You can resolve this issue by performing the following steps:

1. Select each subscription client you want to upgrade.
2. Click Upgrade Now.