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Choose Summarization Rules to Apply

To finish assigning summarization rules to an agent group, agent, or connector, select which rules to apply.

To select summarization rules

  1. Open the manage summarization rules wizard, and advance to the Apply Summarization Rules step.
  2. Select which of the available rules to apply, using the shuttle control.

    Note: You can search for summarization rules using the Summarization Rules Pattern field.

  3. Click Save and Close if you are finished applying rules.
  4. The rules you select are applied to the chosen targets. If you selected Delete in the Select Targets step, the rules you select are deleted.