Administration Guide › Services and CA Adapters › Service Configurations › Alerting Service Considerations › Configure CA IT PAM Integration

Configure CA IT PAM Integration

You can configure CA IT PAM integration to leverage either or both of the following types of CA IT PAM processes:

• Event/alert output process–a process that invokes processing on a third-party system
• Dynamic values process–a process that accepts an input key and returns current values for that key as a comma-separated values (*.csv) file

The following procedure addresses both the common settings.

To configure IT PAM integration

1. Click the Administration tab, and the Services subtab.
2. Click Alerting Service.

   The Global Service Configuration: Alerting Service dialog appears.

3. Scroll to the IT PAM area.
4. Enter the fully qualified host name of the server on which CA IT PAM is installed, accept the default port number, 8080, and enter valid login credentials for CA IT PAM.
5. Do the following for the event/alert output process in the Event/Alert Output Process section:
   1. If you have imported the sample EventAlertOutput.xml for use, accept the default entry for Event/Alert Output Process. If not, replace this entry with your custom event/alert output process name preceded by its path.

      Note: You can view the Name and Path of the process under Folders in the ITPAM Client.

   2. If you have imported the sample EventAlertOutput.xml for use, define the default values for ReportedBy, Severity, Priority, and EndUser as follows:
      1. Select a parameter and click Add Default Value.

         The Add Value dialog appears.

      2. Enter the default value and click OK.
   3. If you specified a custom event/alert output process, delete the displayed parameters and add your own. Then define the default value for each.
6. Do the following for scheduled keyed list update in the Keyed List Update section:
   1. Select the server that updates the keyed list from the Default Server list.
   2. Select the Enabled option.

      The parameters required for setting a schedule are displayed.

   3. Select the timezone, and the start time at which the update scheduler runs.
   4. Select the recurring frequency of the update scheduler, and specify the required details.
7. Click Save.

   The following message appears: Confirmation: Configuration changes saved successfully. IT PAM integrations is configured.

More information:

Create a Keyed List