Administration Guide › Agents › How to Create an Agent Group › Add Agents to an Agent Group

Add Agents to an Agent Group

You can add agents to a group for administrative purposes. For example, you might create groups by geographical region or operating system.

Note: The properties of an agent group apply to all the agents in that agent group.

To add agents to a group

1. Open the Agent Group wizard and advance to the Agents step.
2. (Optional) Select agent search criteria. If you enter no search terms, all agents appear. You can select any one or more of the following criteria to narrow your search:
   • Agent Group—returns only agents assigned to the selected group
   • Platform—returns only agents running on the selected platform
   • Agent name pattern—returns only agents containing the specified pattern
3. Click Search.

   Agents matching your search appear in the Available Agents area.

4. Select the agents you want to add using the shuttle control, and arrange them in the order you want them to appear in the agent group display using the up and down arrows.

   Note: You cannot move an agent into an agent group that does not have configured CA User Activity Reporting Module severs.

5. Click Save and Close.

   The agent group appears in the list.

Note: If you delete an user-created agent group, the agent within this agent group are moved into the Default Agent Group, and the agents inherit the properties of the Default Agent Group.