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CA User Activity Reporting Module Is Sometimes Non-Responsive

Symptom:

Sometimes CA User Activity Reporting Module is non-responsive. That is, the user interface does not respond to user requests and internal requests from the agent to agent manager stop. However, log collection continues.

Solution:

Use the following procedure to stop the iGateway process and restart it:

  1. Log on to the non-responsive CA User Activity Reporting Module server through ssh as the caelmadmin user.
  2. Switch users to the root account with the following command and provide the root password:
    su -
    
  3. Navigate to the $IGW_LOC directory.

    By default, iGateway resides in the directory, /opt/CA/SharedComponents/iTechnology.

  4. Stop the iGateway process with the following command:
    ./S99igateway stop
    
  5. Start the iGateway process with the following command:
    ./S99igateway start