Release Notes › Known Issues › Miscellaneous › CA User Activity Reporting Module Is Sometimes Non-Responsive

CA User Activity Reporting Module Is Sometimes Non-Responsive

Symptom:

Sometimes CA User Activity Reporting Module is non-responsive. That is, the user interface does not respond to user requests and internal requests from the agent to agent manager stop. However, log collection continues.

Solution:

Use the following procedure to stop the iGateway process and restart it:

1. Log on to the non-responsive CA User Activity Reporting Module server through ssh as the caelmadmin user.
2. Switch users to the root account with the following command and provide the root password:

   su -
   

3. Navigate to the $IGW_LOC directory.

   By default, iGateway resides in the directory, /opt/CA/SharedComponents/iTechnology.

4. Stop the iGateway process with the following command:

   ./S99igateway stop
   

5. Start the iGateway process with the following command:

   ./S99igateway start