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Release Notes › Known Issues › Miscellaneous › CA User Activity Reporting Module Is Sometimes Non-Responsive
CA User Activity Reporting Module Is Sometimes Non-Responsive
Symptom:
Sometimes CA User Activity Reporting Module is non-responsive. That is, the user interface does not respond to user requests and internal requests from the agent to agent manager stop. However, log collection continues.
Solution:
Use the following procedure to stop the iGateway process and restart it:
- Log on to the non-responsive CA User Activity Reporting Module server through ssh as the caelmadmin user.
- Switch users to the root account with the following command and provide the root password:
su -
- Navigate to the $IGW_LOC directory.
By default, iGateway resides in the directory, /opt/CA/SharedComponents/iTechnology.
- Stop the iGateway process with the following command:
./S99igateway stop
- Start the iGateway process with the following command:
./S99igateway start
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