Release Notes › Known Issues › Miscellaneous › iGateway Continuously Stopping and Restarting

iGateway Continuously Stopping and Restarting

Symptom:

The CA User Activity Reporting Module interface occasionally stops responding during operations. Checking the CA User Activity Reporting Module server reveals that the iGateway process is stopping and restarting but failing to stay up. Use the following process to check the iGateway process:

1. Access a command prompt on the CA User Activity Reporting Module server.
2. Log in with the caelmadmin account credentials.
3. Switch users to the root account with the following command:

   su - root
   

4. Use the following command to verify that the iGateway process is running:

   ps -ef | grep igateway
   

   The operating system returns the iGateway process information and a list of processes running under iGateway.

Solution:

Use the following workaround to resolve the problem:

1. Go to $IGW_LOC (/opt/CA/SharedComponents/iTechnology), and locate the following file:

   saf_epSIM.*
   

   There are multiple versions, numbered sequentially, for example, saf_epSIM.1, saf_epSIM.2, saf_epSIM.3, and so on.

2. Rename the lowest-numbered file and save it in another location for transmission to CA Technologies support.
3. If iGateway does not automatically restart, restart it:
   1. Log in as the root user.
   2. Access a command prompt and enter the following command:

      /opt/CA/SharedComponents/iTechnology/S99igateway start