Administration Guide › Agents › Create an Agent Diagnostics File for Support

Create an Agent Diagnostics File for Support

You can review the log files and configuration files of a selected CA User Activity Reporting Module agent. The AgentDiagnostics utility packages system information and log files into a compressed .tar file for transmission to CA Technologies Support personnel. You can transfer this file using FTP or another file transfer method.

Note: Some of the information in the resulting file can be sensitive, for example, IP addresses, system configurations, hardware logs, and process logs. Use a secure method for storing and transporting this file.

To create an agent diagnostic file

1. Navigate to the CA User Activity Reporting Module agent bin directory.

   Default path in Windows: C:\Program Files\CA\elmagent\bin

   Default path in UNIX/Linux: /opt/CA/ELMagent/bin

2. Do one of the following steps:
   1. If you are running the agent on a Windows system, run the AgentDiagnostics.bat file.
   2. If you are running the agent on a UNIX/Linux system, run the AgentDiagnostics.sh file.

   An agent diagnostic file is created with the file format agenthostname_DDMMYYYY_HHMM.tar.gz.