Symptom:
Query or report results that contain non-UTF8 characters cannot be exported to XML or PDF formats. This issue applies only to events collected before updating to r12.5.
Solution:
Non-UTF8 characters in historical event data causes XML parsing to fail, which also prevents PDF export. Historical data without non-UTF8 characters exports properly to XML and PDF.
You can also export event data containing non-UTF8 characters as an MS Excel spreadsheet.
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