Agent Installation Guide › Installing an Agent on HP-UX Systems › Maintaining Agents › Troubleshooting Agent Installation

Troubleshooting Agent Installation

Occasionally, process binding does not take place as expected. Use the following procedure to diagnose this error and take corrective action.

To diagnose whether the agent has started on HP-UX and start it manually if needed

1. Log on to the HP-UX host as root.
2. Change directories to the <install directory>, for example, /usr/<mydirectory>/hpux.
3. Display details of caelm processes.

   ps -ef|grep caelm
   

4. Examine the displayed results.
   • A successful agent start has results similar to the following:

     root 16843 16809  0 17:58:11 ?         0:00 ./caelmwatchdog
     root 16809     1  0 17:57:57 ?         0:57 ./caelmagent -b
     root 16811 16809  0 17:57:58 ?         0:20 ./caelmdispatcher
     

   • An unsuccessful agent start has results similar to the following:

     root 25285     1  0 01:15:32 ?         0:01 ./caelmagent -b
     

5. If you determine that the agent start was unsuccessful, do the following:
   1. Change directories to the location of the stopped agent, /opt/CA/ELMAgent/bin.
   2. Start the agent manually

      ./S99elmagent start