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Examine Self-Monitoring Events for Agent Startup

Examine self-monitoring events to determine whether the agent service of the installed agent started successfully. You can monitor the agent installation process, whether installing manually or silently.

To monitor agent registration and startup processing

  1. Browse to the CA User Activity Reporting Module server that is managing the agent that you installed.
  2. Click the Queries and Reports tab.
  3. Type self in the Search field under Query List.
  4. Select the query, System Self Monitoring Events Detail.
  5. Create a filter that displays only events from the server where you installed the agent:
    1. Click Show/Edit Local Filters
    2. Click Add Filter.
    3. For the column entry agent_address, type as the value the IP address of the server where you installed the agent.
    4. Click Save.
  6. Examine the self-monitoring event for System Status:
    Current Reporting ELM Server set to <IP address specified as host server>
    
  7. Examine the self-monitoring events for System Startup. Example events follow:
    Registered with ELMServers successfully.
    Agent's HTTP Listener started on port 6789.
    Agent started successfully.
    

    After the Agent started successfully message appears, view the agent status details.

  8. If the "Agent started successfully" message does not appear, start the agent service manually as described in "Troubleshooting the Installation."