CA EEM Release Notes › Known Issues › Error Messages are Displayed When iGateway Service is Started or Stopped

Error Messages are Displayed When iGateway Service is Started or Stopped

The following error messages are recorded in the igateway.log file when you shut down iGateway:

• PozFactory::isFailoverRequired: Could not communicate with the EEM Server, server returned with errorcode= 500
• PozFactory::attachPoz Error: iSponsor server error
• PozFactory::searchObjects - Not Attached
• Safe::Cache::threadLoop - error retrieving cache objects

Ignore these messages; they have no impact on the CA EEM functionality.

Also, when you start or stop iGateway on Windows, you see the following error messages in the Event Viewer:

• ERROR: iGateway service failed to start. Error code is 2 return code is 0
• ERROR: iGateway service failed to stop. Error code is 2 return code is 0

These messages are displayed when your computer is slow and fails to stop or start the iGateway services within a specified time limit. Ignore these mesages, they have no impact on the CA EEM functionality.