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Diagnostics and Support

CA User Activity Reporting Module provides you with the tools to monitor both server and agent and to get statistical and diagnostic information quickly.

Event Rate and System Health Monitoring

Problem:

During operations, you need a quick way to see status and event rate information about the CA User Activity Reporting Module servers in your network.

Solution:

The Federation graph offers a near real-time collection monitoring and statistics dashboard that includes a variety of graphical representations of statistics like CPU, memory and disk utilization, event rates, and an event log status summary.

Procedure

More Information

View Federation Graph and Server Status Monitor

 

Agent Status Monitoring

Problem:

In daily operations, you need a way to monitor whether remote agents are running properly, what connectors are applied, and whether they are currently collecting events.

Solution:

The CA User Activity Reporting Module user interface provides an agent status monitoring dashboard. The dashboard can help you answer the following kinds of questions:

Procedure

More Information

View Agent Dashboard

Agent Management Tasks

View and Control Agent or Connector Status

 

Diagnostics Interface and Support Enablement

Problem:

Suppose that you determine from the agent dashboard or the system health monitor that you have a problem. You need a quick way to perform common tasks like reviewing versions, determining status, and restarting services.

In the event you need help from CA Support, you also need to be able to provide detailed information rapidly. You don't want to answer a stream of questions about server, agent, and connector versions to get your problem solved.

Solutions:

CA User Activity Reporting Module provides several options for Administrators for viewing and gathering status, version, and support information. The support enablement utility that immediately provides necessary background information and speeds time to resolution. It shall consolidate log files, component versions, system status, and other pertinent information in a way that can be easily viewed, printed, uploaded, or attached to a Support ticket. Other options allow you to restart services or even reboot the CA User Activity Reporting Module server form the user interface.

Procedure

More Information

Review Service Status and Version

Review System Status Self Monitoring Events

Reboot a Host Server

Create a Diagnostics File for Support

 

For background information, see:

Services and CA Adapters

System Status Tasks