The definition of unified communications is evolving. For UC Monitor, the term refers to integrated applications that enable communications that use existing IP network infrastructure and extend beyond telephone service. Unified communications represent the convergence of multiple modes of communication within applications and infrastructure to allow people, teams, and organizations to communicate more effectively.
The IP network provides the unifying factor for unified communications. Unified communications rely on a converged network, often with multiple and diverse applications vying for the same network resources. Therefore, network performance is a critical enabler for all unified communications applications. Assessing user quality of experience when interacting with unified communications system components is the key to the delivery of these services.
UC Monitor monitors unified communications applications and devices, and measures their performance from a user perspective.
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