What is UC Monitor?

CA Unified Communications Monitor (UC Monitor) tracks the performance of VoIP systems and unified communications systems. UC Monitor employs passive monitoring to maintain a continuous record of call setup traffic, call audio and video quality, and performance for the following endpoints:

IP phones
Audio and video clients
Call servers
Voice gateways
Midstream devices

Reports let you view and analyze collected data. You can configure automatic actions to gather more information for troubleshooting and diagnostics. You can set performance thresholds, with automatic alerts to let you know when call quality declines, when calls fail, or when call server issues arise.

UC Monitor can help you perform quick diagnostics and troubleshooting when issues inevitably arise. In most enterprises, application performance issues are commonly, but often incorrectly, blamed on the network. UC Monitor helps you determine the true source of VoIP performance degradation. You can avoid the costly, and often unnecessary, infrastructure upgrades that are often the default solution to performance issues.

UC Monitor helps you gauge how well your unified communications hardware and software deliver services to the end user.

Proactively monitor VoIP and video call quality and call setup metrics.
Know immediately when users cannot complete calls and when audio or video quality is low.
Receive a notification when call quality fails to meet a threshold.
Receive a notification when a call setup is slow.
Gather call performance data from a targeted endpoint to help troubleshoot an issue.
Gather data from medianet-enabled devices, such as switches and routers.
Access call performance data in formatted reports that are easy to understand and analyze for detailed metrics.
Register UC Monitor as a CA Performance Center data source to leverage a full suite of analytics and reporting.

This section contains the following topics:

Product Components

How UC Monitor Works