What are Incidents? › Manage Incident Responses

Manage Incident Responses

Incident responses are launched automatically in response to a threshold violation. Not all response actions are available for every incident.

Send email

You can send an email message to users in response to an incident. This response is available for the following incidents:

• Call Performance
• Call Setup
• Call Quality
• Call Server
• Call Server Group

Send SNMP trap

You can send an SNMP trap to selected computers in response to an incident. This response is available for the following incidents:

• Call Performance
• Call Setup
• Call Quality
• Call Server
• Call Server Group
• Collector

Launch traceroute investigation

You can run a traceroute to the affected Location or gateway, and then report the results. This response is available for the following incidents. A traceroute is launched only once, even if the incident remains open for multiple reporting intervals.

• Call Performance
• Call Setup
• Call Server Group
• Collector

Note: For the Phone Status Changes incident, this action sends the traceroute only to key phones. Therefore, the traceroute is launched only when a key phone is defined.

Launch Call Watch investigation

A Call Watch investigation is automatically launched in response to a Poor Call Quality (QRT) incident. You cannot disable this action.

More information:

What is Call Watch?