Phones that use the Session Initiation Protocol (SIP) return quality metrics only when you enable the Call Stats setting in the Cisco Unified Communications Manager Administration web interface. You can change the standard SIP profile or you can create a new voice-quality-enabled profile.
After you enable the Call Stats setting of the SIP profile, apply the new or edited profile to your IP phones.
For information about editing or creating SIP profiles, consult the documentation for your version of Cisco Unified Communications Manager.
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