Preparing Your Monitoring Environment › Preparing a Cisco Unified Communications Manager Environment

Preparing a Cisco Unified Communications Manager Environment

UC Monitor supports unified communications deployments that use Cisco Unified Communications Manager for call processing. Cisco endpoints report quality data to their call server at the completion of every call. The UC Monitor collector inspects these flows for performance metrics. The collector transmits to the management console only the data necessary to calculate and report call setup and call quality.

A Cisco network administrator performs several tasks to prepare a Cisco environment for monitoring with UC Monitor:

• Enabling the Call Stats setting in a voice-quality-enabled SIP profile.
• Enabling the collection of call detail records (CDRs) and call management records (CMRs).
• Enabling the internal web server on IP phones.
• Configuring SPAN ports to mirror voice traffic to the collector.
• Configuring medianet-enabled devices, including IPv4 routing, the collection interval, a custom Flow Monitor record, and Flow Exporter.

Detailed instructions for these tasks are provided in the following documents on the CA Unified Communications Monitor bookshelf:

• Preparing a Cisco Unified Communications Manager Environment
• Best Practices for Data Acquisition

Note: UC Monitor automatically reports on call quality metrics from authenticated SIP traffic by parsing packets that contain Transport Layer Security (TLS) authenticated messages.

Cisco Unified Communications Manager uses port 5061 for authenticated SIP traffic.

If you do not want to monitor SIP traffic, or you want to use a different port, contact CA Technical Support for information about configuring the .ini file.