Configuring the Management Console › Change the Properties of the Management Console

Change the Properties of the Management Console

When you installed your UC Monitor system, you configured NIC cards and LAN connection settings for the management console. The management console detects these connections and displays their properties on the Console Settings page.

The availability of settings you can change depends on the following:

• Whether you have a standalone deployment or a distributed deployment
• Whether you are monitoring an Avaya, Cisco, or Microsoft environment

Follow these steps:

1. Click Administration, Console, Settings in the navigation bar.

   The Console Settings page opens.

2. Complete the following fields, and then click Save:
   • Console Name. The name of your management console, not the host name of the server.
   • Phone Number Format/Mask. The format to use when displaying directory numbers on report pages.

     Use the # symbol for the numbers that you want to display in the management console. Use the letter X for the numbers that you want to mask, or hide. For example, specify (###) ###-#XXX to see a directory number that looks like the following in reports:

     (888)543-2XXX 
     

   • SIP URI Format/Mask. The format to use when displaying the SIP URI on report pages. The default is to show the entire URI. You can also select:
     • Show Name/Hide Domain. For example, jdoe@X
     • Hide Name/Show Domain. For example, X@ca.com
     • Hide All. For example, X@X
   • SMTP Server Name. The address of the SMTP server that sends email messages on your network. UC Monitor uses this information to send email in response to Incidents.

     If an SMTP server is not configured locally, UC Monitor does not send email.

   • Reply Address. The email address that appears as the From address in email from the management console.

     The default address is UCMonitor@[server hostname]. As a best practice, replace "UCMonitor" with the name of the management console. You then can identify email from multiple consoles.

     When a user defines an email address for a report schedule, that email address overrides this Reply Address.

     Note: Some mail servers automatically disable all links in email from unknown addresses. We recommend changing the Reply Address to a real email address that is known to your email server. Otherwise, recipients receive a warning indicating that email may be phishing messages. The default Reply Address cannot be added to the Safe Senders list, which requires a .com suffix.

   • NIC. Either 1 or 2. The priority of this adapter in the Adapters and Bindings Network Connections list. The management NIC must be listed first.

     Important: To monitor Avaya, do not change the default settings.

   • Management/Monitor. The IP addresses of the management and monitor Network Interface Cards (NIC), which you assigned during installation.
     • The management address is NIC that the management console uses to connect to the network. This NIC must have priority 1 in the Adapters and Bindings Network Connections list.
     • The monitor address is the NIC on the collector that is only used to monitor Cisco call traffic.
   • IP Address. The IP address that is assigned to each adapter.