What is Call Watch? › Call Watch Limitations

Call Watch Limitations

The Call Watch Overview and the Call Watch list have limits that affect the number of items displayed.

Avaya Call Watch data accumulates rapidly because all calls from Avaya phones are automatically watched. As a result, data from such automatic Call Watch entries is purged after seven days. To retain Call Watch data for a longer period, set up a manual Call Watch for that phone.

UC Monitor supports up to 50 simultaneous Call Watch definitions per collector. However, this limit requires some clarification.

• Up to 50 IP or analog phones are watched simultaneously. Voice gateways are actively polled during watched calls involving the PSTN.
• Up to 25 calls appear in the Call Watch list when the origination and destination phones are watched.

The number of definitions shown in the Call Watch list depends on:

• How you set up each definition.
• The specific calls that were made at a given moment.