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The default call quality threshold contains the following metrics, each of which has its own thresholds. UC Monitor triggers incidents when metrics exceed or fail to meet these thresholds.
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Metric |
Default Thresholds |
Minimum Observations |
|---|---|---|
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MOS |
The administrator sets one of the following thresholds as the default:
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15 call minutes |
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Network MOS |
The administrator sets one of the following thresholds as the default:
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15 call minutes |
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Packet loss |
1 percent (Degraded) 5 percent (Excessive) |
15 call minutes |
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Jitter buffer loss |
1 percent (Degraded) 5 percent (Excessive) |
15 call minutes |
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Latency |
150 ms 400 ms |
15 call minutes |
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ACOM |
15 decibels 6 decibels |
15 call minutes |
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