Reports for Capacity Planning › Call Volume Total

Call Volume Total

The Call Volume Total page shows traffic volume for all calls, including audio-only (VoIP) and video calls. You can use the following filters to determine the calls that are included on the page.

Include volume

Select the type of calls to include: Audio and Video (calls of all types), Audio, Video

Show calls

Select the state of the calls to include. Your selection determines the metric that is graphed on the left Y-axis.

• Established: Initiated during the selected monitoring interval, or
• Active: Ongoing during the selected monitoring interval, but possibly initiated at another time

The Call Volume Total page provides the following information. Several of the following fields appear on the Total Volume Details table, which is not displayed by default. Use the Settings link to display the table.

Audio Calls

The number of audio-only calls in the system during the indicated period.

Audio Minutes

All minutes during the indicated period when audio-only calls were running.

Calls Active

The number of calls of all types that were active during the selected time frame, but not necessarily initiated during that period. Shows the time frame when calls were active. The bar graph indicates the number of calls along the left Y-axis, and the number of minutes when calls were active along the right Y-axis.

Calls Established

The number of calls of all types that were successfully initiated during the selected time frame. Includes calls from endpoints inside the monitored system and calls from outside of the system to endpoints inside of the system.

The bar graph indicates the number of calls along the left Y-axis, and the number of minutes when calls were active along the right Y-axis.

Time

The time of day when calls were placed. Usually one hour per table row.

Total Calls

The number of calls in the system during the indicated period.

Total Minutes

All minutes when calls of any type ran on the network. The Total Minutes line graph can appear with no corresponding bar graph. In such a situation, the line graph identifies calls that were established during a previous reporting interval but still active during the graphed interval.

Video Calls

The number of calls that contain audio and video streams during the indicated period.

Video Minutes

All minutes during the indicated period when calls containing both audio and video streams were running.