Post-Installation Tasks › Request a Product License

Request a Product License

You should have received a product license when you purchased UC Monitor. A license lets the console display the collected data. Without a license, UC Monitor still collects data, but that data is not available in reports.

If you do not have a product license, contact the CA Customer Care Team at CA Support Online for assistance with registering the software.

Install Updates

Install all important updates, including the most recent service pack, that are available for the Microsoft Windows operating system.

Install any UC Monitor updates available from the CA Support Online website.

Change the Host Name

For the collectors in a distributed system, change the host name assigned by CA Technologies. A naming convention similar to the following can help you identify the collector servers:

<CollectorName>-<ManagementConsoleName>-<Location>

For example:

ComMgr1-MainOffice-NYC

Update the List of Trusted Internet Sites

Add the console server to the list of trusted Internet sites. The process varies by browser. The following instructions are for Microsoft Internet Explorer.

Follow these steps:

1. Launch Internet Explorer on the console server.
2. Click Tools, Options.
3. Click the Trusted Sites icon on the Security tab.
4. Click Sites.
5. Enter http://localhost in the "Add this Web site to the zone" field.
6. Click Add.

Synchronize the System Time

Synchronize the system time among all servers where you installed UC Monitor components. Perform the following steps on each server.

Follow these steps:

1. Right-click the date or time on the right edge of the taskbar and select "Adjust date/time."

   The Date and Time dialog opens.

2. Click the Internet Time tab.
3. Click "Change settings."

   The Internet Time Settings dialog opens.

4. Select the check box labeled "Synchronize with an Internet time server."
5. Select the server with which you want to synchronize. The default is time.windows.com.
6. Click Update Now.

   The system time is synchronized with the selected server.

7. Click OK in the Internet Time Settings dialog.
8. Click OK in the Date and Time dialog.

Note: If you have collectors in different time zones, set each device to its local time zone. Times are converted to Greenwich Mean Time (GMT).

Perform Configuration Tasks from the Management Console

Perform the following configuration tasks from the UC Monitor management console:

• Organize phones, endpoints, gateways, and other network components into Locations.
• Add collection devices.
• Customize collector thresholds.
• Customize performance thresholds.
• Enable incidents to trigger response notifications.
• Register UC Monitor as a data source for CA Performance Center.
• Configure SNMP profiles for Cisco voice gateways and Avaya Communication Manager servers.
• Configure users and their roles.

Note: For instructions, see the UC Monitor online help or the CA Unified Communications Monitor Administrator Guide. The Administrator Guide and other UC Monitor documentation, such as use cases, are available from the CA Unified Communications Monitor bookshelf at CA Support Online.