Configuring Thresholds and Incidents › What are Call Server and Call Server Group Thresholds? › Call Server Thresholds › Manage Call Server Thresholds

Manage Call Server Thresholds

You can create customized call server thresholds and associate incident responses with the thresholds. This design helps you determine the manner and frequency with which UC Monitor responds to conditions with registration activity and endpoint An endpoint is any device where a media stream begins or ends, such as telephone, softphone, telepresence, voice gateway, media device, and video camera. status. You can assign a threshold to multiple call servers.

You can create, change, and delete call server thresholds from the UC Monitor management console.

Follow these steps:

1. Click Administration, Policies, Call Servers, Call Server Thresholds in the navigation bar.

   The Call Server Threshold List opens.

2. Perform the following steps to create or change a call server threshold:
   1. Click New to create a threshold, or select the threshold that you want to change and click Edit.

      The Call Server Threshold Properties page opens.

   2. Type a name for the threshold in the Name field.
   3. Select a response from the Incident Response field. This incident is launched when the threshold is violated.
   4. (Optional) Type a brief description of the threshold in the Description field. The description can indicate which server is assigned these custom settings, or why a particular metric has a higher threshold, for example.
   5. Set the values for the Registration Failures threshold:
      • Accept Number as the unit of measure, or select None to disable the threshold.
      • Type a value for the unit of measure. This value sets the minimum number of registration failures that can exceed the threshold during a monitoring interval before an incident is created. The default is 15 failures.
   6. Enable the Poor Call Quality (QRT) threshold, or select None to disable the threshold. Disabling thresholds is not recommended.
   7. Click Save to save the threshold and return to the Call Server Threshold List. Your changes are applied to the next data-collection interval. Data that is already collected is not reevaluated with the new settings.
   8. Click Save and Add Another to save the threshold and create another threshold.
3. Perform the following steps to delete a call server threshold:
   1. Verify that the threshold is not assigned to a call server. If it is, reassign the threshold as described in Manage Call Server Threshold Assignments.
   2. Select the threshold that you want to delete. You can select multiple thresholds.
   3. Click Delete. The Confirm Delete page opens.
   4. Click Delete. The threshold is deleted and no longer appears in the Call Server Threshold List.
4. Assign the threshold to one or more call servers. For more information, see Manage Call Server Threshold Assignments.

More information

What are Incidents and Incident Responses?