Organizing Network Components › Call Servers and Call Server Groups › Call Servers › Manage Call Servers

Manage Call Servers

In most cases, the collector discovers the call servers on your network when the servers route calls to registered endpoints An endpoint is any device where a media stream begins or ends, such as telephone, softphone, telepresence, voice gateway, media device, and video camera.. However, you can also add call servers to the database so that you can more easily identify them in reports. You can add call servers to call server groups and to custom permission groups in CA Performance Center.

Note: You cannot add call servers in a Microsoft environment.

Adding call server definitions is recommended in the following situations:

• In an Avaya environment, where the identity of the Communications Manager is not easily determined from call data.
• In a hybrid deployment where several different types of servers handle call processing.

  Example: For the Avaya G650 voice gateway, the collector identifies Controller-LAN boards (C-LANs) running on the device as separate call servers. Each board has a dedicated IP address, which then appears in UC Monitor reports as a call server. However, the actual call server (Communication Manager) is installed on a separate media server.

Tip: For an Avaya trunk group, configure only the virtual Communications Manager call server when physical call servers are redundant for the virtual server. UC Monitor queries return duplicate data when all servers are configured.

You can add, change, and delete call servers. You can also add a call server to a call server group.

Follow these steps:

1. Click Administration, Data Collection, Call Servers in the navigation bar.

   The Call Server List opens.

2. Perform the following steps to add or change a call server.
   1. Click New to add a call server, or select the call server that you want to change and click Edit.

      The Call Server Properties page opens.

   2. Complete the following fields. The availability of the fields varies with the selected product.
      • Name. The DNS host name of the call server. If you do not know the host name, enter the IP address in the Address field and click DNS.
      • Address. The IP address of the call server in dotted notation, such as 10.10.2.34. If you do not know the IP address, enter the server DNS host name in the Name field and click IP.
      • IP Domain. The IP domain that is associated with this device. The IP domain is created in CA Performance Center. This field is available only when UC Monitor is registered to a CA Performance Center instance where at least one IP domain is defined.
      • Description. (Optional) A description to help identify this device, including its location, capabilities, or past performance.
      • Call Server Group. The call server group to which the server is assigned. By default, all newly discovered Avaya and Cisco call servers are members of the <Unassigned> call server group. Microsoft call servers are automatically placed in call server groups according to their membership in Enterprise Edition pools.
   3. Click Save. The Call Server List displays the new call server.
   4. Click Save & Add Another to save these properties and add another call server.
3. Perform the following steps to delete a call server. We recommend that you delete only those call servers that you added manually. Call servers that were discovered from monitored data are restored to the list when the collector detects call activity from these servers.
   1. Remove the call server from its group before you delete the call server. Perform step 2 to assign the call server to the <Unassigned> call server group.
   2. Select the call server that you want to delete, and then click Delete.

      The Confirm Deletion page opens.

   3. Click Delete.

      The call server is deleted and does not appear in the Call Server List.

More information

What are IP Domains?