As an alternative dialing into a client site, documentation can be exchanged with support using anonymous FTP. To do this you must have FTP client software running at your site and must not be prevented by a firewall or company policy to connect to the CA FTP server. To use this facility, the technical support person at CA must set up a private directory for the data. A directory will be created with a format similar to the following, sftp://supportftp.ca.com/xxxxxxx/yyyyyyyy-01/files_from_customer, where xxxxxxx is the site ID yyyyyyy is the issue number.
Once the directory is created you can send data by connecting to server MF.CAI.COM. Log on using your support.ca.com userid and password.
A typical dialog follows:
ftp supportftp.ca.com
EZA1450I IBM FTP CS V1R10
EZA1466I FTP: using TCPIP01
EZA1554I Connecting to: supportftp.ca.com 141.202.253.54 port: 21.
220 usilfs60 FTP server (SecureTransport 4.8.1) ready.
EZA1459I NAME (supportftp.ca.com:USER01):
USER01@ca.com <----- online_userid
EZA1701I >>> USER USER01@ca.com
331 Password required for USER01@ca.com.
EZA1789I PASSWORD:
******** <----- online_password
EZA1701I >>> PASS
230 Virtual user USER01@ca.com logged in.
EZA1460I Command:
cd /0143445/19115730-01/files_from_ca
EZA1701I >>> CWD /0143445/19115730-01/files_from_ca
250 CWD command successful.
EZA1460I Command:
binary f 4096
EZA1542I Usage: BINARY
EZA1460I Command:
put 'dataset.name' dump <--- sends data from your system to CA
Binary Transfer complete
QUIT
Goodbye
A full explanation of FTP commands are documented with your FTP client software.
|
Copyright © 2009 CA.
All rights reserved.
|
|