Abends

If the CA Top Secret virtual machine abends or if CP abends in a CA Top Secret routine, gather the following information:

Unload the spool file dump to disk using DUMPLOAD.
If possible, provide a copy of the system operator’s console log from 15 minutes before and 5 minutes after the abend occurred. Hardcopy is preferred.
If CA Top Secret message TSS0999E indicated the abend, record the text of the message, including all register and offset information which follow the message.
Copy all other CA Top Secret messages that appear in the order in which they occur.
Refer to the Phase 3 procedure for a checklist of general information required by Technical Support, and for instructions on how to call Technical Support.