The operations staff has a very important but harrowing task to perform. They have to get production processing completed on time but contend with problems such as system unavailability, hardware problems, production abends, CPU utilization, and now CA Top Secret. You can understand how the operations area can easily view security as just another headache that can get in the way of production being completed. But you must take the time to cultivate the cooperation of the operations area in supporting CA Top Secret or else they may try to undermine it.
Production security must be carefully designed and tested to avoid security abends. If security abends occur, the operations area must have procedures available which allow them to get production through with minimal delay.
Although the operations staff is usually the least involved with the implementation plan for CA Top Secret, they can be the most seriously impacted by it. Careful consideration must be made to ensure that production runs with the proper protection but without being impacted by the security implementation.
If careful consideration is given to the needs of this critical area, the operations staff can come to realize that CA Top Secret is protecting the resources for which they are responsible, and they may come to depend on it.
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