The Session Assist Feature › Assist a Session

Assist a Session

To assist a session you must have the required authorization. This authorization can be:

• Assigned to you by your administrator
• Temporarily granted by the user who owns the session you want to assist.

To assist a session

1. Log on to the same instance of CA TPX that is hosting the user's session you wish to View.
2. Enter a TPXVIEW session as you would any other session.

   The VIEW Facility Menu is displayed.

   If the Session Assist feature is not highlighted, you are not authorized to use it. Contact your administrator for authorization.

3. If you are authorized to use the Session Assist feature, select option 5, Session Assist, from the VIEW Facility Menu.

   The Session Assist panel is displayed, as shown in the following:

                                    Session Assist
                                                         Panelid - TEN0371
    Command ===>                                         Userid  - USR1
                                                         Termid  - TPXIUN04
     Enter the user and session ID of the session you    Date    - 01/03/03
     want to assist and press ENTER.                     Time    - 13:31:55
    User ID       ==>
    Session ID    ==>                       (? for list)
    Auto-scroll   ==> Y                     (Y/N)
    ZOOM Mode Key ==> PA1                   (? for list)
    PF1=Help    PF3=End
   

   At the Session Assist panel, type information about the session you want to assist.

4. Press Enter.

   If you typed a question mark (?) in the session ID or ZOOM mode key fields, a panel listing current sessions and/or possible ZOOM mode keys is displayed.

   The Session Assist Controller panel is displayed. A message is sent to the session owner indicating that you now control the session. Upon receiving the message, the session owner can deny your attempt by specifying Y in the Do Not View field of the message panel.