The session assist feature allows an authorized user to temporarily take control of another user's session on the same instance of CA TPX. The user with the temporary control can interact with the session as a user would with any other session and then return control to the session's original owner.
When the user begins to assist the session, the session owner automatically enters a View session and can view his own session while the user assisting the session interacts with it. The owner cannot interact with the session.
Helpdesk personnel can use this feature to aid users who are having problems. Using session assist can be quicker and easier than trying to relay directions to the user.
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