If some recipients do not receive the message, the Message Recipients Exceptions panel is displayed. This panel lists the users who did not receive the message. A message in the upper left-hand corner of the panel indicates why the first user in the list did not receive the message. On this panel you can change the message characteristics for each recipient and select which recipients you want to try again.
The users might not have received the message because they are not currently signed on to CA TPX. You can change the characteristics to store the message for the user rather than sending it.
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