Troubleshooting › Calling CA Technical Support

Calling CA Technical Support

For online technical assistance and a complete list of locations and phone numbers, contact Technical Support at http://ca.com/support. Technical Support is available 24 hours a day, 7 days a week. For telephone assistance, call:

U.S. and Canada

1-800-225-5224

International

(1) 631-881-6801

If you are unable to resolve the problem, please have the following information ready before contacting CA Technical Support:

• All the diagnostic information described in Collecting Diagnostic Data
• Product name, version number, operating system, and genlevel.
• Product name and version number of any other software you suspect is involved.
• Version level and PUTLEVEL of the operating system.
• Your name, telephone number and extension (if any).
• Your company name.
• Your site ID.
• A severity code. This is a number (from 1 to 4) that you assign to the problem. Use the following to determine the severity of the problem:

  1

  a "system down" or inoperative condition

  2

  a suspected high-impact condition associated with the product

  3

  a question concerning product performance or an intermittent low-impact condition associated with the product

  4

  a question concerning general product utilization or implementation