Troubleshooting › Password Expiry / Change

Password Expiry / Change

SQL Credentials:

When SRM is running with SQL credentials and if the SQL Server user password expires or changed, there may be chances in failing to start.

To change the SQL credentials in the Windows Client (host definition)

1. Open the Windows Services window and select the SRM BOS Service properties.
2. Type GnsOnly in the Start Parameters text box of the Properties window and click Start.
3. Open the SRM Windows Client and navigate to Host definition wizard.
4. Type the changed SQL Server user password in the Host Definition properties.
5. Save the Host Definition properties and close the Windows Client.
6. Restart the SRM BOS Service and re-connect the Application Server.

Domain Credentials:

When there is a change in domain credentials, the data collections fail.

To change the domain credentials in the Windows Client (host definition)

1. Open Windows Client and navigate to the domains table in the Object Tree.
2. Select the appropriate domain and change the password from the Modify Dailog.
3. Save the Modify Dialog.

Application Server is Running in Service Mode:

When SRM is running in Service Mode, there may be chances in failing to start the Application Server service when the domain password changed.

To change the domain password in the Windows Client

1. Open Application Server Configuration Utility from Start Menu, CA SRM folder.
2. Switch to standard mode.
3. Switch back to services mode again by providing the changed password.

   Note: Ensure that application server service is started and running from Windows Services.

4. Follow the domain credentials section steps in order to update the password in domains table.