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Failed Installations

If the installation of the UNIX agent fails, an error message displays. See the following table for solutions on resolving the error:

Error Message

Resolution

Error 1: file [set the File Name variable] could not be found.

If the missing file is one of the installation files, verify that you have the proper permissions to copy the files to the installation directory.

If the missing file is a system file (such as/etc/rpc, or /etc/inetd.conf) that does not reside in the expected place, make a soft link (ln –s) that points to the actual location of the file.

Error 4: user is not root.

Identify root user (su -) and run again.

Error 6: System is not supported by the product.

The target computer’s OS is not supported. See the README file for a list of supported operating systems.

Error 7: RPC service is not configured properly or not active.

Verify that the RPC services on your computer are working.

Error 8: failed to refresh the inetd process.

RPC registration failed, typically because the inetd process did not refresh. Stop and restart the inetd process.

Error 9: not enough space on the file system to install rscd.

Select an installation directory with at least 15 MB of free disk space.

Error 10: Installation Directory must begin with /.

Run the installation again using the full path of the installation directory.

Error 11: Installation Directory must not be a subdirectory of /usr/rsc.

You cannot install to a subdirectory of /usr/rsc. Run the installation again and select a different installation directory.