Licensing CA SRM › CA SRM and CA ARCServe Backup Licensing › Resolve Licensing Errors

Resolve Licensing Errors

If a licensing error is detected by CA SRM, a message is displayed in the Windows Event Viewer's Application log on the CA SRM server. The product continues to function without any interruption; however, the error message is displayed every day and every time a license check occurs (for example, when the user attempts to register a new object), as long as the licensing problem continues and the ca.olf licensing file is not updated.

The following licensing errors can occur:

• After installation, there is a 30-day evaluation period. During this time, an unlimited number of objects can be registered. When this period expires, CA SRM looks for a valid ca.olf file. If the ca.olf file is not found, an error is generated.
• If a license has expired for any of the product options, an error is generated and a daily message is sent to the Application log. In addition, a message is sent every time a license check occurs; for example, when a user attempts to register a new object.
• CA SRM prevents users from registering objects beyond their license count. You can verify your license count information using the Help About menu item. The license count is also displayed on the various object registration wizards.

For assistance, contact Technical Support at http://ca.com/support, or contact your CA representative.

To resolve licensing errors, provide Technical Support with information about the CA license package version. This information can be obtained by checking the file version of lic98version.exe. Right click on lic98version.exe, select Properties, and then select the Version tab.