The CA Service Desk Interface enables CA Spool to automatically open service desk issues in the CA Service Desk Manager database.
CA Spool uses CA SDI/med services to interface with the CA Soap server task to open a service desk issue based on a CA Spool message id.
After installing and configuring CAISDI/med and CAISDI/soap and activating those tasks, add SDI=YES to your CA Spool parameter file to enable the interface.
To open a service desk issue when a specific CA Spool message is issued, add SDIREQ=YES to the MESSAGE statement for that message number or range of message numbers.
User exit ESFMSG0 will be called previous to making the request to open a service desk issue when EXIT=YES is coded on the MESSAGE open a service desk issue when EXIT=YES is coded on the MESSAGE statement.
The text of the service desk issue can be updated or the service desk request can be skipped using this exit.
If you want to update the description field, it is currently limited to 1000 characters. All but one of any imbedded trailing blanks will be removed from the description by the CA SDI/med task. The value x'0D' can be used to indicate a new line for formatting purposes.
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