Installation and Upgrade Guides › Web Agent Installation Guide › Troubleshooting › Agent Start-Up/Shutdown Issues (Framework Agents Only) › Web Agent Won't Start Following Upgrade from SiteMinder r5.x

Web Agent Won't Start Following Upgrade from SiteMinder r5.x

Valid on Windows Server 2003

Symptom:

My Web Agent will not start after I upgraded from SiteMinder r5.x to r6.x and restarted my IIS web server. The Windows Event Viewer shows message descriptions similar to the following:

• Unable to load SiteMinder host configuration object or host configuration file.
• SiteMinder agent has encountered initialization errors and will not service requests.

Solution:

Verify that the NETWORK SERVICE account (or any user account that runs the IIS web server) has the following permissions for the SmHost.conf file on your IIS web server:

• Read
• Write
• Modify