Agent Guides › Web Agent Guide › Error Codes › SiteMinder Communication Error Codes › 20-0002

20-0002

Reason:

Unable to reach SiteMinder authentication server or an unexpected Policy Server error occurred.

Action:

Do the following:

• Check Policy Server logs for more detailed information on the error.
• Check connectivity between the Web Agent and the Policy Server by pinging the Policy Server. If a firewall is configured between the Agent and the Policy Server, check that it is not blocking the following service ports:
  • 44441 (accounting)
  • 44442 (authentication)
  • 44443 (authorization)