Agent Guides › Web Agent Guide › Troubleshooting › Solaris/Oracle iPlanet Web Agent Not Communicating with Policy Server

Solaris/Oracle iPlanet Web Agent Not Communicating with Policy Server

Symptom:

The Solaris/Oracle iPlanet Web Agent is loading, but it is not communicating with the Policy Server.

Solution:

Do the following:

• Make sure the Agent configuration file includes the EnableWebAgent parameter and it is set to yes. The default setting is no.
• Check that the Agent has TCP connectivity to the Policy Server. If there is a firewall between the Web Agent and the Policy Server, be sure that TCP ports 44441, 44442, and 44443 are not blocked by the firewall for two-way traffic.