Agent Guides › Web Agent Guide › Troubleshooting › Apache Web Server Will Not Start/Restart when Web Agent is Enabled

Apache Web Server Will Not Start/Restart when Web Agent is Enabled

Symptom:

The Apache web server will not start or restart when the Web Agent is enabled.

Solution:

If the web server will not start, do the following:

• Check the Apache error log located in apache_server_home/logs/error_log and look for SiteMinder errors. The Apache Web Agent may be trying to allocate more shared memory or semaphores than your kernel is set to allow.
• Tune your Solaris operating system for the Apache Web Agent.

  Note: For more information, see the SiteMinder Web Agent Installation documentation.

• If you start your Apache web server from multiple user accounts, you may have orphaned semaphores on your system. Reboot or use the ipcrm -s command to remove the orphaned semaphores. We recommend always starting the web server from the same user account.

Graceful restarts are not supported. If the web server will not restart, do not use the restart command.

Use the stop and start commands to restart the web server instead.