Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Adobe Acrobat Reader Won’t Install

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Adobe Acrobat Reader Won’t Install

Valid on Windows

Symptom:

When I try to install Adobe Acrobat, the installation program hangs.

Solution:

If the Acrobat Reader installation program hangs while the Policy Server service is running, stop it using the Policy Server Management Console’s Status tab. After stopping the service, the installation program should start.

Important! If you are accessing this graphical user interface on Windows Server 2008, open the shortcut with Administrator permissions, even if you are logged into the system as an Administrator. For more information, see the release notes for your SiteMinder component.