Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Cannot Access Online Manuals from Policy Server User Interface

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Cannot Access Online Manuals from Policy Server User Interface

Valid on Windows

Symptom:

I am unable to access the online manuals from the Policy Server user interface

Solution:

If you get the following message using Internet Explorer: “Access to the specified device.path, or file is denied trying to access online manuals from UI”, you may need to install Acrobat Reader from www.adobe.com.

You may also need to manually edit the netegrity_docs Virtual Directory.

More Information:

Manually Create the netegrity_docs Virtual Directory on IIS 6.0