Installation and Upgrade Guides › Policy Server Installation Guide › Installing the Policy Server on Windows › Access the Policy Server User Interface › Troubleshoot the User Interface › Policy Server User Interface Fails to Start in Internet Explorer

Policy Server User Interface Fails to Start in Internet Explorer

Symptom:

When I attempt to start the Policy Server User Interface in Internet Explorer it fails.

Solution:

Make sure that the Java Plug-in is set as the default Java Runtime in the browser by doing the following:

1. From the Control Panel, select Java Plug-In.
2. On the Browser tab, make sure that Microsoft Internet Explorer is checked and click Apply.
   • If the plug-in is not set, the Policy Server User Interface stalls indefinitely at the Downloading Administration dialog box.
   • If you are still have difficulty getting the Policy Server User Interface to display, run the Policy Server User Interface Browser Compatibility Test at the following URL: http://www.netegrity.com/uitest6.0
   • If the panel is a solid box, click Details for more troubleshooting information.