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Policy Server is Unable to Reconnect with Database

Symptom:

The Policy Server is unable to reconnect with the database if the database is restarted.

Solution:

If invalid credentials are provided, the Policy Server does not retry for connection to the database.

To enable the Policy Server to reconnect with the database, create the registry key EnableRetryForInvalidCredentialsError of type DWORD at the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity\SiteMinder\CurrentVersion\Database\Default\ 
EnableRetryForInvalidCredentialsError

Allows the Policy Server to reconnect with the database even if the database is restarted.

Value: 0 (disabled) or 1 (enabled)