Previous Topic: Authentication Error with FCCs if Passwords Contain Special CharactersNext Topic: Agent Parameters


Agent Error Codes

This section contains the following topics:

00-0001

00-0002

00-0004

00-0005

00-0006

00-0007

00-0008

00-0009

00-0010

00-0011

00-0012

00-0013

00-0014

00-0015

00-0016

00-0017

10-0001

10-0002

10-0003

10-0004

10-0005

10-0007

20-0001

20-0002

20-0003

30-0026

00-0001

Reason:

Unable to resolve the agent name from an IP address

Action:

Check the agent configuration and ensure that each HOST address served by the web server has a corresponding AgentName mapped to it or that DefaultAgentName is set properly.

00-0002

Reason:

Illegal Characters exist in a URL or characters defined in the BadUrlChars parameter have been detected in a URL.

Action:

Do one of the following:

00-0004

Reason:

An SSLCRED cookie contains a status of error.

Action:

Investigate the Web Agent acting as the secure credential collector (SCC) and verify its configuration.

Typically, this error occurs only when the SCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.

00-0005

Reason:

A FORMCRED cookie contains a status of error.

Action:

Investigate the Web Agent acting as the forms credential collector (FCC) and verify its configuration.

Typically, this error occurs only when the FCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.

00-0006

Reason:

An NTLM Protected Resource was not found in the resource cache as expected.

Action:

Investigate the Windows authentication scheme setup to verify the configuration.

00-0007

Reason:

An ASCII encoding error exists. This is an internal Web Agent error.

Action:

Investigate the web server and Web Agent to diagnose possible service instability.

Contact Customer Support with the Web Agent log and configuration files available for review.

More information:

Contact CA Technologies

00-0008

Reason:

SSL Authentication failed. This error indicates a bad certificate or that the user is not authenticated.

Action:

Try a different certificate or investigate the SSL authentication scheme configuration for possible issues.

00-0009

Reason:

Bad or Missing SSL credentials.

Action:

Try a different certificate or username and password pair. Investigate the SSL authentication scheme configuration for possible issues.

00-0010

Reason:

Access Denied. This error indicates a general failure that resulted in blocked access.

Action:

Investigate the Web Agent and Policy Server logs to determine the root cause of the failure.

00-0011

Reason:

Credential Collector Error.This indicates that a general failure in Forms or SSL-based advanced authentication resulted in blocked access.

Action:

Do the following:

00-0012

Reason:

Encryption Error. This indicates an internal Web Agent error.

Action:

Do the following:

More information:

Contact CA Technologies

00-0013

Reason:

Agent Configuration Error. One or more errors occurred during startup preventing valid configuration of the Web Agent.

Action:

Do the following:

00-0014

Reason:

Could not Log the user out.

Action:

Check the following files for more information:

00-0015

Reason:

SiteMinder accounting server answered SM_AGENTAPI_NO to auditing request.

Action:

Check the following files for more information:

00-0016

Reason:

Unable to resolve the FQ host name.

Action:

Check the Web Agent logs to determine the host name that the Agent is trying to resolve. If the host name is correct, check the DNS settings of the web server on which the agent runs.

00-0017

Reason:

Invalid redirect target found.

Action:

Examine the log file of the Web Agent which is reporting this message to locate the URL being processed (usually an FCC or other advanced authentication URL) and determine if the value of the TARGET CGI parameter appears valid.

10-0001

Reason:

Unable to read the 'SERVER_NAME' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

10-0002

Reason:

Unable to read the 'URL' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

10-0003

Reason:

Unable to read the 'method' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

10-0004

Reason:

Unable to read the 'host' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

10-0005

Reason:

Unable to read the 'URI' HTTP variable.

Action:

Check that the web browser and web server are HTTP 1.0-compliant.

10-0007

Reason:

The URL is too long.

Action:

Increase setting of the MaxUrlSize parameter; the default setting is 4096 bytes.

More information:

Set a Maximum URL Size

20-0001

Reason:

Unable to reach SiteMinder accounting server or an unexpected Policy Server error occurred.

Action:

Do the following:

20-0002

Reason:

Unable to reach SiteMinder authentication server or an unexpected Policy Server error occurred.

Action:

Do the following:

20-0003

Reason:

Unable to reach SiteMinder authorization server or an unexpected Policy Server error occurred.

Action:

Do the following:

30-0026

Reason:

The Password Services Redirect URL is not available.

Action:

Check that you have configured the redirection URL for password services.