Check the agent configuration and ensure that each HOST address served by the web server has a corresponding AgentName mapped to it or that DefaultAgentName is set properly.

00-0002

Reason:

Illegal Characters exist in a URL or characters defined in the BadUrlChars parameter have been detected in a URL.

Action:

Do one of the following:

Remove the offending characters from the URL
Remove the characters from the list in the BadUrlChars parameter so they will no longer be blocked.

00-0004

Reason:

An SSLCRED cookie contains a status of error.

Action:

Investigate the Web Agent acting as the secure credential collector (SCC) and verify its configuration.

Typically, this error occurs only when the SCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.

00-0005

Reason:

A FORMCRED cookie contains a status of error.

Action:

Investigate the Web Agent acting as the forms credential collector (FCC) and verify its configuration.

Typically, this error occurs only when the FCC agent cannot acquire credentials from its environment. This indicates a possible configuration error.

00-0006

Reason:

An NTLM Protected Resource was not found in the resource cache as expected.

Action:

Investigate the Windows authentication scheme setup to verify the configuration.

00-0007

Reason:

An ASCII encoding error exists. This is an internal Web Agent error.

Action:

Investigate the web server and Web Agent to diagnose possible service instability.

Contact Customer Support with the Web Agent log and configuration files available for review.

More information:

Contact CA Technologies

00-0008

Reason:

SSL Authentication failed. This error indicates a bad certificate or that the user is not authenticated.

Action:

Try a different certificate or investigate the SSL authentication scheme configuration for possible issues.

00-0009

Reason:

Bad or Missing SSL credentials.

Action:

Try a different certificate or username and password pair. Investigate the SSL authentication scheme configuration for possible issues.

00-0010

Reason:

Access Denied. This error indicates a general failure that resulted in blocked access.

Action:

Investigate the Web Agent and Policy Server logs to determine the root cause of the failure.

00-0011

Reason:

Credential Collector Error.This indicates that a general failure in Forms or SSL-based advanced authentication resulted in blocked access.

Action:

Do the following:

Check the Web Agent and Policy Server logs to determine the root cause of the failure.
Investigate the advanced authentication scheme setup for issues.

00-0012

Reason:

Encryption Error. This indicates an internal Web Agent error.

Action:

Do the following:

Investigate the web server and Web Agent to diagnose a possible service instability.
Review Key Store setup to verify that proper Agent Keys are in use.
Contact Customer Support and send the Web Agent log and configuration files for review.

More information:

Contact CA Technologies

00-0013

Reason:

Agent Configuration Error. One or more errors occurred during startup preventing valid configuration of the Web Agent.

Action:

Do the following:

On Windows, check the Application Event Log for more information.
For Apache agents, check the Apache error log for more information.
For Oracle iPlanet UNIX agents, start Oracle iPlanet from a shell prompt and look for possible errors displayed there through STDERR.
Check that SmHost.conf file exists (host is registered properly) and contains valid entries.
Check that Agent Configuration file contains a valid HostConfigFile entry that points to a valid SmHost.conf file.
Check that AgentConfigObject contains a valid value.

00-0014

Reason:

Could not Log the user out.

Action:

Check the following files for more information:

Web Agent log file
Web Agent trace file
Policy Server log file
Policy Server trace file

00-0015

Reason:

SiteMinder accounting server answered SM_AGENTAPI_NO to auditing request.

Action:

Check the following files for more information:

Policy Server log file
Policy Server trace file

00-0016

Reason:

Unable to resolve the FQ host name.

Action:

Check the Web Agent logs to determine the host name that the Agent is trying to resolve. If the host name is correct, check the DNS settings of the web server on which the agent runs.

00-0017

Reason:

Invalid redirect target found.

Action:

Examine the log file of the Web Agent which is reporting this message to locate the URL being processed (usually an FCC or other advanced authentication URL) and determine if the value of the TARGET CGI parameter appears valid.