Release Notes › Web Agent Release Notes › Installation and Upgrade Considerations › Considerations for Localized Installations

Considerations for Localized Installations

There are a number of limitations and considerations for installations localized versions of SiteMinder.

Consider the following before installing a SiteMinder Web Agent on a system with a non-English operating system:

• Localized versions of SiteMinder must be installed on a corresponding operating system.

  For example, you must install a Japanese version of the SiteMinder Web Agent on a Japanese operating system. A Japanese version of the Web Agent will not run properly on an English operating system.

• There are several considerations for Microsoft Internet Explorer browser users whose credentials are validated by SiteMinder Web Agents:
  • Due to limitations with Microsoft Internet Explorer 6, users cannot access Japanese language SiteMinder Web Agents using IE 6. Use Microsoft Internet Explorer 7.
  • When a user requests a resource from a browser on a non-Japanese system URL data must be encoded using UTF-8 by the browser. To enable this option for Microsoft Internet Explorer 7 go to Options, Advanced, International and select Send UTF-8 URLs.
  • Web developers who create applications protected by Japanese SiteMinder Web Agents must verify that HTTP query data included in URLs are properly encoded. Japanese SiteMinder Web Agents require that the query string be UTF-8 encoded.

    Note: This restriction applies to resources accessed from Microsoft Internet Explorer 7 even if the Send UTF-8 parameter has been selected. Web Developers must verify that all query strings are UTF-8 encoded for Japanese SiteMinder Web Agents.

• Windows 2008 lets you set different regional and language settings for individual user accounts. However, the System and other service accounts must be set to use the default Japanese locale or the component you are installing will not initialize.

  To set the locale for the System or other service accounts, see the Microsoft documentation.

Limitations include the following:

• The Web Agent cannot be installed using the silent installation mode in a directory with a name that uses multi-byte characters.

Windows Server 2008 System Considerations

For Windows Server 2008, the User Account Control feature helps prevent unauthorized changes to your system. When the User Account Control feature is enabled on the Windows Server 2008 operating environment, prerequisite steps are required before doing any of the following tasks with a SiteMinder component:

• Installation
• Configuration
• Administration
• Upgrade

Note: For more information about which SiteMinder components support Windows Server 2008, see the SiteMinder Platform Support matrix.

To run SiteMinder installation or configuration wizards on a Windows Server 2008 system

1. Right–click the executable and select Run as administrator.

   The User Account Control dialog appears and prompts you for permission.

2. Click Allow.

   The wizard starts.

To access the SiteMinder Policy Server Management Console on a Windows Server 2008 system

1. Right–click the shortcut and select Run as administrator.

   The User Account Control dialog appears and prompts you for permission.

2. Click Allow.

   The Policy Server Management Console opens.

To run SiteMinder command–line tools or utilities on a Windows Server 2008 system

1. Open your Control Panel.
2. Verify that your task bar and Start Menu Properties are set to Start menu and not Classic Start menu.
3. Click Start and type the following in the Start Search field:

   Cmd
   

4. Press Ctrl+Shift+Enter.

   The User Account Control dialog appears and prompts you for permission.

5. Click Continue.

   A command window with elevated privileges appears. The title bar text begins with Administrator:

6. Run the SiteMinder command.

More information:

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