Implementation Guide › Performance Tuning › Web Tier Performance › Web Agent Performance › Increase Request Timeout Interval during Heavy Loads

Increase Request Timeout Interval during Heavy Loads

Consider increasing the length of time that requests from Web Agents are held in the Policy Server queue if your network has any of the following conditions:

• Heavy traffic
• Slow connections

The RequestTimeout parameter in the Host Configuration Object on the Policy Server controls how long the Web Agents wait for responses from the Policy Server. If the interval is too short, the requests time out and the user receives an error message.

Note: For more information, see the SiteMinder Policy Server Configuration Guide.