Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › FSS Administrative UI Troubleshooting › FSS Administrative UI does not appear on Windows

FSS Administrative UI does not appear on Windows

Valid on Windows

Symptom:

I have installed the FSS Administrative UI, but it does not appear.

Solution:

If you installed an Internet Information Server (IIS) Web Server on a port other than 80, the FSS Administrative UI may not appear. Editing the FSS Administrative UI shortcut URL should fix the problem.

To edit the shortcut URL.

1. Right-click Start and select Open All Users.
2. Double-click Programs.
3. Double-click SiteMinder.
4. Highlight the FSS Administrative UI icon, right click, and select Properties.
5. Select the Web Document tab.
6. In the URL field on the Web Document tab, change the port number to the one you configured for the IIS Web Server.

   Example: if your IIS Web Server is located on port 81, change:

   http://<fully qualified domain name>:80/siteminder/index.htm

   to http://<fully qualified domain name>:81/siteminder/index.htm

7. Click Apply and OK.

If you are still have difficulty getting the FSS Administrative UI to display, run the FSS Administrative UI Browser Compatibility Test at the following URL: http://www.netegrity.com/uitest

If the panel is a solid box, click Details for more troubleshooting information.