Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › FSS Administrative UI Troubleshooting › FSS Administrative UI Fails to Start in IE

FSS Administrative UI Fails to Start in IE

Symptom:

When I attempt to start the FSS Administrative UI in Internet Explorer it fails.

Solution:

Make sure that the Java Plug-in is set as the default Java Runtime in the browser by doing the following:

1. From the Control Panel, select Java Plug-In.
2. On the Browser tab, make sure that Microsoft Internet Explorer is checked and click Apply.
   • If the plug-in is not set, the FSS Administrative UI stalls indefinitely at the Downloading Administration dialog box.
   • If you are still have difficulty getting the FSS Administrative UI to display, run the FSS Administrative UI Browser Compatibility Test at the following URL: http://www.netegrity.com/uitest
   • If the panel is a solid box, click Details for more troubleshooting information.